Customer Testimonials
Best car buying experience ever. I would definitely come back next time I need a car
On March 21, 2026 I flew to Kearny Mesa Chevrolet to purchase a vehicle. I worked with salesperson Hannah Sauceda, and after inspecting the car we negotiated and agreed on a final total “out-the-door” price.
However, once I was in the finance office, the contract did not reflect the agreed price. Instead, it listed the out-the-door price plus an additional $5,000 down payment, something that was never agreed to.
When I raised the issue, a meeting was held with Hannah and sales manager Arnie Romer, I was told they could not sell the car at the agreed out-the-door price, even though that was ... Read More DealerRater - Apr 2, 2026
Absolute worst service department I’ve ever had to deal with.
Brought my truck in to have a simple DEF tank leak fixed.
Next thing I know the truck is mysteriously in limp-mode due to a sudden cascade of trouble codes and undriveable. Despite telling the service rep I absolutely needed my truck for my work, I get a shrug and “…it’ll be about a month or two before the parts are available. Sorry (not sorry).
With no other choice, I had to rent a car for the next couple weeks at which time I started researching the parts ... Read More DealerRater - Mar 24, 2026
After years of coming to this dealership and often leaving frustrated, I honestly didn’t expect much this time but Fonzie completely changed that. I had a major issue with my car and from the moment I spoke with him he handled everything with professionalism, urgency, and genuine care.
He took ownership of the situation, kept me informed and made sure the problem was addressed properly. It’s rare to come across someone in a service department who truly cares about the customer experience the way Fonzie does.
Because of him, my entire perception of this dealership has changed thanks ... Read More DealerRater - Mar 12, 2026
About two years ago, there was a problem with some cells in the Volt's battery. There was a fairly long delay in receiving whatever they needed to fix the battery, but they kept me posted as to the progress. I very much appreciate their concern for keeping me informed.
Very warm people who are as professional as they are friendly 🙂 I recommend giving them a try if you are looking for some new wheels 🙂
Service staff was somewhat rude to my wife and didn't listen to issue. Very defensive and acted as if we the customer have no sense of a properly executed oil change is. I was supposed to get a call from the service manager to discuss...never heard from him.
Showed video evidence of the issue, but service staff and mechanic completely ignored it along with making statements as if the evidence was never seen or considered.
Gave 2 stars instead of one since they replaced the oil a second time within 2 days "free of charge"...however, that is ... Read More DealerRater - Sep 11, 2025
Mitchell did a great job of responding to every question and request I made. Working with him around my busy schedule was very efficient and productive. I found the car I wanted, with the right mix of accessories and none of the things I had no desire for. Much appreciation for providing me with the out the door price before I stepped onto the lot. Michael in finance was also a great guy to work with. All in all, the entire purchase process was smooth and pleasant. Something I can't say about all my previous auto purchases.
My experience was great. They were extremely helpful and knowledgeable. Would highly recommend. Well done
Absolutely and without a doubt the best service experience that I have ever had with any dealership. My Service Advisor Greg and Technician Scott were so accommodating and customer service focused that my expectations were blown away. I was definitely treated with consideration and respect. I was allowed to talk with Scott concerning the repairs and even allowed into the service area to discuss the rather difficult repair on my Corvette. My car was kept in a covered stall and Scott was even considerate enough to use my car cover when he was not working on my car. The communication ... Read More DealerRater - Jun 17, 2025
Excellent customer service they are friendly and the Sale manager And all the people working at the dealer, they help a lot
Salesman Giany is the best. Polite, knowledgeable, friendly, he is exceptional at his Job. I would recommend Kearny Mesa Chevrolet.
Trent was very responsive and addressed all my questions. If he didn't have the answer, he would seek input from others on his team and get back to me as quickly as possible. I felt like Trent was my advocate throughout the purchasing experience.
I had a great experience, went to buy a used work truck but it had been sold by the time I got there. Carter was cool to work with. He searched around to find us a similar vehicle but nothing came close. He presented us with options to buy new and showed us all the incentives available to make it work. He was not pushy at all and left the decision up to us. He worked with me via phone the next day and we got the deal done. He made it super easy and painless unlike past dealership experiences.
DO NOT BRING YOUR CAR HERE!!!! I had the worst customer service, I took my truck for an oil change and tire rotation. Truck was done and I noticed my tires were not rotated I knew because I had a big scratch on my rear tire, when I got it back that same wheel was still in the same spot. I confronted them and they said they did rotated the tires which was a lie, they took it back and did the rotation. The service guy told me that they didn’t do the rotation because it was not needed ... Read More DealerRater - Feb 5, 2025
Glenn, Pedro and Ross helped me get into an Equinox EV. They were all very knowledgeable and patient. Being new to EV and having lots of questions and concerns, I appreciate their professionalism.
Glenn Luna is the best! He did everything he could to help me get my dream car! He has great customer service skills and always made us feel very welcomed! And of course Micheal the finance guy was even more awesome! Definitely my favorite dealership!
Lousy followup from sales after purchase, even after leaving multiple messages. Once they did respond, it was still hard to get further information and followup.
Glenn Luna is the best automobile salesman I have ever come across. Thank you Glenn.
My experience was very positive at this dealership the process was quick and the gentleman who handled the agreement was very professional and knowledgeable.
Glen Luna our salesman was excellent. His only interest was getting us the best vehicle at a price we could afford. He was patient, kind, and understanding. He and the finance manager worked with us until we found the vehicle we wanted and gave us a great deal on our trade-in.
Everyone from Glen to the people that prepped our purchased vehicle were wonderful. My husband and I felt among good friends the entire time we were at the dealership.
Kearny Mesa Chevrolet's service department is also excellent.
Kearny Mesa Chevrolet is our "go-to" dealership for all ... Read More DealerRater - Oct 29, 2024
Very easy and satisfying experience. Uriel and Justin was amazing! Was in and out without a hitch! Highly recommend!
They were very helpful and listened to what we wanted. They didn’t pressure us like other places have!
Had an easy and fast experience with them to purchase my vehicle, also took care of my trade-in.
I have had a 12 year relationship with Kearney Mesa Chevrolet, they treat me like family.
Very helpful and informative, I didn’t feel pressured to make a deal I didn’t want and they walked me through the process of a first time vehicle purchase with ease.
I got to buy my first car in the U.S. I was a little nervous when I went to the dealership, but everyone at the dealership was friendly. They had a positive attitude towards my needs and Pedro in particular showed a good partnership. It was convenient to do the whole process all at once, from the visit to buy the car to taking delivery, but it took a little longer than I expected, but I think it was a reasonable wait time.
Had my 2024 Chevrolet 2500 HD in for a tail gate recall and a trailer braking recall, also did an oil change that they had comped me from the last time I was there. This time I picked up my truck right before closing and my bad for not walking around entire truck as it was covered in greasy hand and fingerprints. The tailgate, front quarter panel, hood, doors and also on the inside of the cab they must of had to get to a electrical plug inside under the rear seat area as everything I had stored under seat was just ... Read More DealerRater - Sep 2, 2024
As a first time car buyer I was very nervous. However, once I got to the dealership everyone was super nice and helpful. I spoke with Mitchell via email for a few days leading up to my visit, he always responded in a timely manner and helped me out anyway he could. Once I got there Hannah was the one to help me out, she made me feel comfortable and secure about my purchase. Never once did I feel pressured, but rather instead felt supported through the whole journey. I’m really grateful I drove a bit further to this ... Read More DealerRater - Jul 22, 2024
Pedro was a great sales consultant, knowledgeable and friendly. He instantly helped me with the car I wanted and was straight to the point with the transaction. Michael was also great with the final steps of our financing. I’ll definitely be recommending this dealership to everyone. Thanks again.
Greg Kugler was our tech when my power steering went out and the whole thing needed to be replaced. He went above and beyond the call to keep me informed of costs and coupons, any understood that it was going to take a couple of days to pay for the repairs. He was kind and honest and very helpful!!!
Hello, I had an issue with the key Fob, they made a new one and programmed all keys and fobs.
Also, the receipt says it was done an inspection and checked all fluids. Well, the windshield washer fluid tank was empty. I asked by email why wasn't done... Mr. Michaelson said typically don't fill fluids except during either an oil change or when they service that part. They worked on the mechanics of the wiper motor, not the tank. I complained about it and he offered to have it filled for me. I purchased a new Bowtie. front ... Read More DealerRater - Apr 29, 2024
Service dept is horrible, scheduled service and 2 times now they do not have the part required after calling me to tell me part was in and sending me reminders not to miss my service date. Service manager promised to fix me up and now will not return my calls and never answers his phone. Cost me 2 days of time and money. They emailed me to tell me I missed my appointment and to reschedule because my part is in. One dept blames the other for the missing part and somehow it was shipped back to GM. Its been 2 weeks and ... Read More DealerRater - Apr 5, 2024
This visit was a success however the issue was not taken care of originally and the car was like that since I bought it
The smoothest car buy transaction I’ve had, everyone was dedicated to me having the best experience, I was out the door with know droughts on my purchase, and while waiting on my car to get to the Detailer ship, my updates were timely and comforting
When I got there, I asked for Hannah and then Courtney was there to help right away to the cars that I wanted to look at. We didn't wait long! We looked at a Tahoe and the Traverse's with the mindset that I wanted a Tahoe but fell in love with the Traverse! With her knowledge and how nice she was to my kids, I'm so happy she helped us! I was nervous on bringing my kids, but they did great! Thank you Courtrney and Kearny Mesa Chevrolet that I am really happy with my 2024 Traverse Limited!
Serviced my vehicle in the promised time. Staff was very helpful and alerted me immediately when it was finished.
Great experience for the Internet sales team. I would consider myself one of the new school shoppers - doing a ton of research online, and communicating through email and phone calls. From the initial appointment setting with Hannah, to the actual test drives of a couple of different Silverados with Tyree who also answered any questions I had being the main point of contact.he also was the one to make the offers. It was a great experience. Ross in finance was great as well. overall it was the easiest car-buying experience i have ever had. I was in and ... Read More DealerRater - Mar 1, 2024
Great experience. Courtney was super friendly, knowledgeable, and helpful. Great price with no haggling and drove home my 2017 Prius the next day.
Had an issue with my 2016 Tahoe. Service went above and beyond to find the issue and fixed it immediately!
Francisco Frausto was a very friendly and patient salesman. He helped me find the 1500 that fit my specifications. He and the manager at Kearny Mesa Chevrolet were able to discount the vehicle into my price range. I highly recommend this dealership and this salesman.
The service department is very professional and knowledgeable. Thier knowledge of the 2022 C8 Corvette has surpassed all others in san diego. Chris Witts-Heine has gone above and beyond as my service advisor for my 2022 C8 Corvette.
Straight. Honest. No upselling. Did what they said they would do... My transaction was with the Internet Sales Department.
Escondido location was trying real hard to convince me all Chevrolet dealership were scammers, but Kyle at Kearny Mesa was so great that I actually DID wind up buying a Chevy!
Khoi Ross is amazing !! So knowledgeable and friendly. He really knows cars. Best experience ever !!!!!
Multiple missing Monroney items on new car. Was helped for first things I noticed missing, but the OnStar wasn’t correctly activated by the dealership and getting anyone to even take responsibility for it took over a week of multiple calls and texts and way too many hours on the phone with OnStar since the dealership kept sending me back to them. I was tired of the run-around so I left a negative review elsewhere and the salesman actually called my spouse at work and went off on an angry rant about it.
After doing a lot of research about electric cars, my wife and I decided to purchase a Chevy Bolt EV. Next, I researched local Chevy dealers to determine availability of the car we wanted at a price that didn't seem relatively ridiculous. At around 9 PM on Thursday, I found a great option at Kearny Mesa and started the purchase process on line. I did about all I could do on line and decided to call the dealership the next morning to 9 AM when they open. At 8:15 AM, Hannah called me from Kearny, said the car was definitely available, she ... Read More DealerRater - Dec 9, 2023
The sales consultant, Pedro, was mediocre. He did let my daughter test drive the vehicle before I got there. Even though I was the one purchasing the car, he didn't bother going over the car or features with me. He also kept the key fob with him so we didn't know until after the paperwork was signed that it had a keyless entry, not a passive keyless entry. As for the finance guy Mike, he was in such a rush to get to his nephew's football game that he flew through the paperwork without going over any ... Read More DealerRater - Nov 29, 2023
Very disappointed in the Sales Manager Amanda. I called her twice to try to purchase a truck and she did in fact receive my messages, and she never returned my calls. Poor customer service and unprofessional
Buying a car can be stressful especially with how unfamiliar you are with the process. The team here are experts in their field and genuine. You do not get the typical car salesman vibe. Courtney was dedicated and communicative. She worked with Aaron who met me in person guided me effortlessly through the process. I love working with genuine people and this team was a breathe of fresh air.
My family went there last week and had a great experience to purchasing a bolt EUV. We really like the car and their services. The sales consultant, Francisco Frausto, is really patient and helpful. He explained about the car in detail, helped us with the test drives, and how to use and set up the car and the necessary apps. They also provided us with a very good price. The car is amazing and the driving experience is great! If anyone is thinking about buying an EV, I highly recommend this place and Francisco.
They did everything they were supposed to and some they had the truck that I wanted and pretty much kept the price exactly where I wanted to be for my wallet. The sales person did a really good job. Thank you.
I had a very easy time purchasing a fantastic vehicle. The staff was pleasant, patient and accommodating.
I had seen a Chevy Spark at a different San Diego Dealer but Kearney Mesa Chevrolet had a the same model but newer and better conditions. Courtney Johnson made this purchase so easy and friendly. Also the finance person was nice and didn't feel pressure at any time during the sale. Thank you guys.
I first looked at Chevy Bolts over a year ago. Pedro Olivares was the first Chevrolet salesperson I’d ever spoken with. He is the face of Kearny Mesa Chevrolet for me and I was so impressed with his friendly, no pressure and knowledgeable demeanor that I purposely sought him out when I was ready to buy. No pressure, no hidden markups and no sales manager swooping in to “close the deal”. I had a totally positive experience!
I just got a Chevrolet Equinox from them. Glen helped me with the purchase. He was very helpful, patient, and friendly. There was no pressure to buy and the process was done fast and smoothly.
If you’re looking for great salesman ask for Slava Gaziev he's the best, very helpful, patient and nice guy.
Awesome, no-pressure buying experience. Tyree, my sales person was extremely helpful and provided great follow up. Fair pricing and in and out in a couple of hours.
We purchased a new vehicle recently. The car itself is fine, but the buying, delivery, and post-sales experience at Kearny Mesa Chevrolet was awful. Either sales reps and front line are not empowered / incentivized to solve problems (management issue), or they seem to not be able to (also a management issue).
Three examples of specific issues:
1. We had a paperwork issue with the purchase where it seems like they forgot one contract from the purchase (a big deal!). It's taken multiple weeks to chase down (and counting) with no substantive responses or action plan.
2. Because of an issue with ... Read More DealerRater - Apr 14, 2023
I found the 2022 Chevrolet Colorado listed online for a good price. My salesperson, Mustafa, did a great job communicating with the difference between what is advertised and what it is actually selling for with the added dealer accessories. I am glad he did this ahead of time because had he not I would have walked away from the sale after wasting my time at the dealership and it would have been a miserable experience. Mustafa did a great job at communicating the additional ~$1,500 would be added to the advertised price. I appreciate his honesty and I appreciated the entire process ... Read More DealerRater - Mar 3, 2023
Great dealership to buy a car. Puchased a 2023 Bolt EUV 1/31. Smooth experience from start to finish.
Very friendly staff. Khoi Ross was very helpful, friendly, and patient. I would definitely recommend this car dealership
Positive experience returning my inquiry about a car from Slava Gaziev in a timely manner, test driving car, then returning with spouse to purchase car on the same day. It was the easiest car purchase experience. And positive. Slava was professional and friendly. He provided information and answered Qs to help us make an informed decision. He was not pushy and we appreciate that. Finance person Ross Murphy took care of the final paperwork for us to purchase the car. He made it a positive experience also. I highly recommend Kearny Mesa Chevrolet.
My husband and I had a great experience at the Chevrolet with Mustafa as our sales rep. He was attentive, honest, and never pushed us into anything we didn't want. We were surprised by the experience we had with the entire dealership, everything was real and honest, now easy to come by these days! We love our new Traverse.
Great experience that this dealer thanks to Glenn Luna. He was attentive and helpful. Showed us the car we wanted to see, took it for a test drive and helped us get the deal we were looking for. Treated us like family and even got us a couple drinks out of the machine. highly recommend Glenn if you’re in the market for a vehicle.
Went to purchase my ltz Friday from the manager to the sales man Aaron Gonzalez. My purchase expirience was quick and easy everyone i spoke with gave good customer service and were very friendly. I will definately recommend people to this dealer!!
Excellent customer service experience! I went in for a tune up and got reconnected to Laith who helped me last time with a repair on my Tahoe a while back and got back to me with an answer. Instead of repairing my car I decided to trade it in since I originally bought it from Chevrolet at this exact location. Laith then got me to a sales agent named Alex and Michael and the rest was history! I left the lot with a new car and got a better one! I highly recommend Chevrolet for anyone searching for a pressure ... Read More DealerRater - Oct 5, 2022
Mitchell did a great job with us. We were looking for a hard to find 3500 and they had one in transit. Mitchell gave me some pricing and kept me notified as to status of delivery. Unit delivered early and I got the notification and went down. Everything was as promised. Mitchell in sales and Michael in finance were great to deal with. Highly recommend them if you are looking for a vehicle.
Superb communication! Both Aaron & Gabe kept me informed of the vehicle’s estimated time of arrival which led to the purchase of my 2023 Traverse hours within arrival at dealer.
I have been known to leave (multiple) car lots due to unprofessional/pushy/rude sales people. Brayden King not only changed my mind about this car lot but he went above and beyond to ensure I felt taken care of. Finding the right car was easy because I didn't feel rushed and Brayden was there to help every step of the way.
They did a wonderful job of sealing the deal the purchase of this vehicle is a rare find I thank them very much
I enjoyed excellent and the most professional help from all people involved. I am particularly grateful to Slava Gaziev who helped me to identify the model I was looking for. In this tight market, he kept me well informed about emerging opportunities giving me timely notices about new arrivals, etc. Ultimately, he helped very efficiently to finalize the lease deal (for BOLT EV), not to mention showed and explained to us everything about this great vehicle. I also want to thank Michael for his great help with finance, and Iryna for her help with insurance and other paperwork. Great team!!!
So close but yet so far! I bought my 2021 Chevy Colorado from this dealership. I live in San Marcos, so Quality Chevrolet in Escondido is 20 miles closer. But your service department called to remind me of my 22500mi service, and you had plenty of availability, so I thought I'd give you a shot. I requested an oil change, tire rotation and balance. I turned down the air filter service because I do that myself for 25% of the cost.
Two hours later, the service was complete. I thought everything was going great and you had earned my next service. Unfortunately, ... Read More DealerRater - May 24, 2022
We had the best experience with Kearny Mesa Chevrolet from my initial conversation over the phone with Tyree to the start to finish impeccable customer service from Khoi. He was absolutely amazing and not a typical pushy car salesperson! He made things so enjoyable and easy. Jason was fantastic and make things happen so we were able to purchase our dream car. Kathy was so awesome with my little girl and helped keep her occupied when we needed a few minutes to focus on paperwork. And finally our experience with Mike in finance was quick and painless and actually fun ... Read More DealerRater - Mar 30, 2022
I've been taking my vehicles to Kearney Mesa Chevrolet since we purchased our GMC Terrain. I take my Camaro there, which I bought elsewhere, as well. This is the 3rd time I take my Camaro there and nothing but hand prints everywhere. The last time was for tire changes. I took the car in spotless, wheel bright and tires shiny. They return the car with tire powder all over the tires and the wheel all dirty from hand prints and who knows what. If an owner shows pride in their vehicle, why can't the dealership? Sad service!
Went online sent inquiry and right away got call email and text from AARON GONZALEZ. Verified vehicle was in stock had it pulled up ready for a viewing and road test. Made the process quick a new easy. Thanks!
I had a really great experience specifically because of our sales rep Tarik Bey. Tarik was very knowledgeable and went above and beyond for make sure we were comfortable and knowledgeable before making the purchase. He also went out of his way to make sure we were well prepared before making the 2.5 hour commute. Compared to other dealerships we have visited, this Chevy dealership was EXCELLENT.
Wonderful Service and very helpful. They helped find the right truck for me even though the one I was looking for was not there.
Leon took good care of me in a stressful time. Got a great deal with a fair price and service contract.
Dealership was very helpfull and showed they cared about the customer. They kept my payments low for a new vehicle. Even with trading in a vehicle I got a year ago that I still owed on.
No house or sales. Very informed on products and very easy to deal with. Overall one of the best car buying experiences I’ve ever had. Amir was an excellent sales representative knowledgeable helpful and very courteous. I’d highly recommend this business if you’re in the market for a new Chevy product
Solid dealership. Low pressure sales, very fair deal in a seller's market, financing guy was excellent, in-and-out in a little over an hour. I would definitely shop at Kearny Mesa Chevrolet again.
Every staff member made sure I had a quick and easy purchase. Marco definitely looked out and have a great experience alongside the insurance department Ms. Toscano. Finance department made sure as soon as I sat down, took no longer than 10 minutes to get off the lot with my car!
I have been a customer with this dealership for over twenty years and will not go elsewhere for purchasing or service on my vehicles, they are #1 in my book
By far the worst experience that I've had with a dealership service department.
A few months ago, I brought in my car for routine oil change and tire rotation. The service advisor immediately offered services that were not routine without even checking the mileage. When he got in and checked the service schedule, the computer confirmed what I told him that those services were not recommended at this time. That's shady offering services that are not needed.
And recently, I had my car towed in because it would not start. The power control module, which is under the ... Read More DealerRater - Sep 22, 2021
Great people. Very helpful, worked hard to get me a deal that worked within my budget
I kinda knew the type of car I wanted to get. When my husband was I got to the Chevrolet dealership in Kearney Mesa the staff was very friendly and helpful. Our agent Alex was great. I didn't feel pressured. He walked us through everything,and was happy to answer our questions. Thank you.
I purchased a truck yesterday and all the staff was awesome. I would like to give a special thanks to Megan, she went above and beyond with her customer service and made us feel so welcomed. She took the time to answer any questions and to explain all the functions of the truck. Thank you Megan!
All the staff was very courteous and willing to help sales person aurelia was very knowledgeable kept me informed on all the process for paper work explaining all the features of veh made sure all my questions were answered
Great experience. The sales person Aurelia was great, very knowledgeable. The whole staff work with us were exceptional.
salesman Khôi work very easily and efficiently I like him attentive and attentive.
We had the bast experience ever our sales team had us in and into a brand new blazer under 3 hrs thanks carter and michael
Liers and scammers They post lower prices on their website to motivate people to come, and then when you arrive you find much higher prices!
I just bought a Chevy Equinox today morning through the online of the Kearney Mesa Chevrolet and made an appointment to pickup the car, and when I arrived there, I was shocked with a completely different price around $6000:more than the price we agreed too, and they said to me that there was a problem in there system, and I have all the information recorded on my cell phone, so I am going to fill a small claim with my lower tomorrow morning!!!
Ryan, Joseph, simon and Rose A plus customer service. For the hundredth time. Thank you i will always go back to kearny mesa Chevrolet San Diego
Christian and Khoi were very helpful...not pushy in any way but made sure to let us know they were around when questions arose...test drove and made a decision...for a busy day, was very happy to drive away in my new truck.
Slava understood our needs and wants and delivered amazing service. Through him and his team, we were able to drive our new Silverado LT at an amazing price. Thank you Kearny Mesa Chevy!
I went to KM Chevy, Ryan helped me find my new vehicle and drive away with new vehicle in less than 2 hours. Great Job Chevy
The service quality level decreased a lot since I last took my vehicle for repair here. I left the car to check for a repair and the communication with the advisor was really bad, got emails with wrong quotes, not answering the phone. When I finally got a hold of another advisor named AJ a week after I left the car, he was not willing to help at all, even when there was no service done in the vehicle he would not let me pick it up on Saturday. Really bad experience.
After leasing a Bolt for 3 years we decided to buy a new one. We emailed several dealerships and Kearny got back to us promptly with a great deal. Ryan was our salesperson and he was great. Helpful, professional, knowledgable, and personable. Best of all he tried to make the (generally painful) process as efficient as possible. We love our new Bolt